delikatessen.tv Help Center

Opening Hours:
We are available by phone and in person from Monday to Friday, 9:00 AM to 5:00 PM.

Can I view the props on site?
Please make an appointment with us before your personal visit to our prop house. If you have questions about the condition of an item, you can contact us by email (info@delikatessen.tv) or phone (030 34 38 36-0). We will then be happy to help you with further photos and descriptions.

When can I pick up my booked items?
We ask you to coordinate the pick-up and return times with customer support as precisely as possible.

Where do I pick up and return the props?
The goods issue - Komturstraße 19-20 - and the goods return - Komturstraße 19a - are staffed.

How does the rental process work for new customers?
For new customers, we work as usual with advance payment, additionally a deposit is required.

Can I pay with a debit card?
Payment with debit card and Visa is possible. Please note that credit card payments may incur fees.

Does Delikatessen deliver?
Delikatessen does not deliver. However, we can recommend someone who offers this service if needed.

Guided Search

The guided search allows you to navigate through a hierarchical gradation of categories. There are three levels of categories, with the 1st and 2nd categories serving as main categories. We offer over 1440 different 3rd categories, ranging from conference tables to airplane models to kiosks. This is probably the best way to find inspiration.

General Search

Our general search bar offers you the flexibility to combine different search criteria such as name, keywords, epochs, and colors. A small tip: You can also limit your search to a specific category. For this purpose, a 'Search in Category' button appears. The search results can then be further refined with our filter options.

Create Project

To create a new project, follow these steps: After logging into our system, you will find the burger menu in the top right corner. Click on it and select the 'Projects' option. You will then be redirected to your personal project dashboard. Here you have various options: You can create a new project by clicking on the corresponding button. Alternatively, you can select and manage an ongoing project or research in your old projects. This dashboard provides you with a central hub for all your project-related activities.

Add Set

Once you have added a set to your project, it will be displayed in the system. Within the set, you have the flexibility to modify or delete existing objects. You can also adjust details such as rental date, pick-up, and return. In addition, it is possible to send a non-binding inquiry.

Please note that a renewed change of the set after the first inquiry is best done via email, telephone or in person. A new web inquiry could lead to overwrites, as interim changes are not considered. We apologize for this limitation and are working to improve this functionality in the future.

Add Objects to a Set

To add objects to a set, you can either use our guided search or the general search function. Once you are logged in, a mini shopping cart appears in the top left corner. This displays the selected project and set, as well as the number of objects that have already been added to the set. By clicking on an object, you will be taken to the object detail view, where you will find more information and have the opportunity to add the item to your set.

Under each object, you will find an 'Add' button, which allows you to add the object in the desired quantity to your set. A special feature is that your selection remains even on your next visit. Once you select the project and set, all previously added objects are marked in all views.

Filtering

Our system offers extensive filtering options to refine your search and find exactly what you need. You can filter results by color, epoch, quantity, and material. Additionally, we offer various sorting options, such as by novelty, quantity (both ascending and descending), epoch, material, and color. All filters are combinable, so you can make highly specific search queries. Please note that the chosen sorting is saved. By selecting "Reset Filters," the default sorting will be displayed.

Manage Project

After selecting or creating a project, you can manage it efficiently. This includes the ability to create a set that encompasses specific elements or tasks of your project. Further details of the project, as well as data such as the billing address, only need to be entered once after the first inquiry and can be changed in the project settings.

In the project settings, you have various management options: you can archive your project, rename it, and make other important adjustments.

You can invite your team and preset their editing rights through the team settings.

Useful Tips

You can filter the 'New' view to discover special groups of props. For example, it is possible to set the filters so that all objects from a specific year, such as 1920, are displayed. The same applies to color and material groups.

What is Planned for the Future

As a next improvement, it will be possible to display more than 600 search results. In addition, we are working on an improved project management that will, for example, make it possible to view offers directly in the project overview.